Everything you as a tenant want to know about heimhub

heimhub is a Danish company that helps landlords with inspections (going through the home at move-in and move-out) and refurbishment of rental homes. heimhub works to a fixed, uniform concept, so all tenants are treated by the same standards – with photos and documentation throughout.

No. Your landlord is still your contracting party, and your tenancy agreement is between you and the landlord. heimhub is the partner the landlord uses to carry out inspections and handle refurbishment. Questions about the tenancy itself (rent, notice, etc.) still go to your landlord.

Because heimhub makes inspection and refurbishment uniform, documented and predictable. The landlord gets an objective walkthrough to a fixed standard instead of case-by-case judgement – and that also gives you, as a tenant, a more transparent and fair assessment.

No. The landlord using heimhub rather than another provider does not change what you are liable for. At move-out you only pay for your own refurbishment obligation – exactly as under the Rent Act – no more, no less.

Anything you might opt into with heimhub (e.g. the Move On offer) is voluntary. You can always decline and get the ordinary treatment under the Rent Act.

heimhub is the concept and the standard behind the inspections. The practical inspection and trade work is carried out by local franchise partners who work under heimhub's concept. There are several partners across the country. For you as a tenant, the rules, standards and pricing are the same – whichever partner turns up in person.

A move-in inspection is a walkthrough of the home when you move in. The condition of the home is recorded and a move-in report is made. The report is your proof of how the home looked at the start – and therefore of what was already there and not your responsibility at move-out.

The landlord does – always. Under the Rent Act, a landlord who lets more than one home must hold a move-in inspection and produce a move-in report, and the cost falls on the landlord. It may not be charged to you – neither directly nor by being deducted in your move-out bill.

Your move-out bill therefore covers only your own refurbishment obligation – assessed to a fixed standard and always itemised. The cost of the inspection is never mixed into it.

It's a good idea to attend, so you can see and comment on what is recorded. But if you don't, the landlord must send you the move-in report within 2 weeks of the inspection.

If you cannot attend yourself, you can authorise another person – or heimhub – to attend on your behalf. Use our power of attorney template.

It is the written record of the home's condition at move-in – ideally with photos. It matters because it protects you: anything already noted as worn or damaged at move-in cannot be held against you when you move out.

It is your most important protection as a tenant. After the move-in inspection you have a deadline to report defects and faults in writing that you do not want to be liable for.

Its purpose is to establish the home's condition at your move-in: anything you register within the deadline cannot be held against you when you move out again. So do note everything – including small things you don't necessarily want fixed, but also don't want to pay for at move-out.

Immediately after the move-in inspection ends, you receive a link where you report defects and faults. The link is open for 14 days.

Note that the deadline is counted in minutes – not calendar days. It runs as exactly 14 × 24 hours from the moment the inspection ended. If the inspection ends at 2:32 pm, the deadline expires to the minute 14 days later.

Don't wait until the last day. Start going through the home and reporting as soon as you get the link, so you are sure to make the deadline.

The defects you report are assessed by heimhub. Each one is handled and ends up in one of three categories:

• It is repaired, or
• it is noted as “not a defect”, or
• it is noted, and you are not liable for it at move-out.

Only once this review is done is the final 14-day list complete and valid. That finished list is then your documented starting point when you eventually move out.

Yes. With heimhub, both a move-in and a move-out inspection are always carried out, and both are called in accordance with the Rent Act's current rules. So you can count on there being a move-in report that documents the home's condition at your move-in.

As a general rule: if a landlord who is required to hold the inspection fails to do so, the landlord in principle loses the right to demand refurbishment at move-out.

It is set by your tenancy agreement. On an “A-lease” (the most common Danish lease type), you as the tenant hold the internal maintenance. That means you are responsible – both during the tenancy and at move-out – for e.g. painting/whitening of walls and ceilings, cleaning and lacquering of floors, where there are lacquered wooden floors.

The landlord typically handles the exterior, the building and major installations. If your home is furnished, you are also responsible for the normal upkeep of the rented furniture, etc. Always check the maintenance section of your agreement – that is what applies to you.

Take care here: holes from hanging things (pictures, shelves, TV brackets, etc.) must in principle be repaired at move-out, and you as the tenant pay for that refurbishment. In some places you may not drill into the walls at all.

What applies to your particular home is set out in your tenancy agreement and in the residents' handbook / resident portal. Read the rules there before you drill.

Faults with installations and the building (e.g. leaks, appliances provided with the home, plumbing) are normally the landlord's responsibility. Report damage in writing and promptly, so it gets fixed and it is documented that it is not something you caused.

Move On is a preparatory meeting you can have before the actual move-out inspection. We go through the home with you, so you know in advance what is expected, what you can still fix yourself, and what a refurbishment would cost. The aim is that there are no surprises at the real inspection.

No. Move On is a voluntary pre-meeting – a help for you. The official move-out inspection is something else: it is the formal walkthrough where the home's condition and any claims are established. Move On does not replace the inspection, but prepares you for it.

No, it is entirely voluntary. Many tenants find, though, that it gives peace of mind and a better outcome to know the situation in advance – and to be able to handle e.g. cleaning themselves.

Both are possible. You can have Move On on site – that is, physically in the home – or online, whichever suits you best.

The meeting is booked when you confirm the notice of termination of your tenancy. It is done in heimhub's online booking calendar, where you choose an available time that suits you.

• A clear overview of what you are expected to hand back.
• The chance to fix things yourself and thereby save money.
• A concrete quote for the refurbishment, so you know the price in advance.

It is one combined offer for your refurbishment, made up of two parts that go together: a 12% discount on your refurbishment and fast deposit payout (Quick Pay).

The two parts are one package – you cannot pick just one. You either accept both, or you decline the offer. The package is put together so that, for most tenants, the discount is larger than the fee the fast payout costs.

No. An offer is an offer – not a bill. You are free to say yes or no. If you say no, your move-out is handled in the ordinary way under the Rent Act. The offer is accepted as a whole (both discount and fast payout go together), or it is declined.

It is an anonymous reference to your Move On booking. We use neutral numbers like this instead of personal details, so your data is protected. It identifies your appointment – not you personally.

The formal walkthrough of the home when you move out. The condition is established and a move-out report is made with any refurbishment claims. It is the basis for your final settlement and for what is offset against your deposit.

The move-out inspection is typically held about 14 days before your tenancy ends. The landlord or the landlord's inspection partner (heimhub) calls you in writing with at least 1 week's notice, and the notice states the date and time of the inspection.

Under the Rent Act, the inspection must be held within 2 weeks of the landlord learning that you have moved out.

Yes. The move-out inspection is required by law, and as a tenant you are obliged to attend on the date and time you are called to.

If you cannot attend yourself, you must send a power of attorney authorising heimhub or another person to take part in the inspection on your behalf. That way the home is inspected on time and your interests are represented.

Attend – or send a power of attorney. Then you are assured the inspection is done correctly and that someone is there to see what is recorded.

The written summary from the inspection: the home's condition and the claims the landlord is making. It is handed over at the inspection and both parties sign. If you don't want to sign (e.g. because you disagree), you can note that – your signature is only a receipt for receiving it, not an acceptance.

Refurbishment claims must be raised within 2 weeks of the move-out inspection (or of the move-out). If claims come too late, they lapse as a rule – except for hidden damage that could not be seen at the inspection.

• Move In: Move-in inspection – the landlord pays; you get a report that protects you.
• Move On: Voluntary pre-meeting before move-out – you know the price and can fix things yourself.
• Move Out: The official move-out inspection – the home's condition and any claims are finally established.

The thread running through it: you pay only for your own refurbishment at Move Out – never for the inspections themselves.

You pay for your own refurbishment obligation. On an A-lease you are typically liable for repainting, cleaning and lacquering of floors (where there are lacquered wooden floors). On top of that comes any damage beyond normal use – such as holes from hanging things, burn marks or broken items.

If your home is furnished, you are also liable for the normal upkeep of the rented furniture, etc. You do not, however, pay to bring the home into better condition than it was at move-in.

• Standard refurbishment: ordinary making-good – typically painting/whitening and cleaning to a fixed standard.
• Damage (misligholdelse): harm beyond normal use – e.g. burn marks in worktops, broken doors, large holes or missing cleaning. This is the only area where you are liable on top.

It covers the traces that naturally come from living somewhere and that lie beyond your own maintenance obligation – e.g. the ageing of building parts and installations, which is the landlord's responsibility. But note: on an A-lease, repainting, cleaning and lacquering of floors (where there are lacquered wooden floors) are your duty – so that is not wear you get out of.

Holes from hanging things are not “wear” either – they must be repaired and paid for by you. If you're unsure where the line falls in your home, ask us before you move.

No. Since 1 July 2015, a landlord can in principle no longer demand “as-new” refurbishment – only standard refurbishment. So you don't have to hand back a home in better than ordinary, tidy condition with reasonable wear.

heimhub assesses every home to a fixed, uniform standard – the same rules for walls and ceilings, cleaning level, floors, keys, meter readings, etc. – instead of loose case-by-case judgement. That means an objective, documented and fair assessment with photos, so you can see exactly what it is based on.

Yes. The whole point of a fixed standard is that everyone is measured by the same yardstick. The assessment depends on the home's actual condition and the documentation – not on who turns up or how the day goes.

You get a fixed price (a quote) for the refurbishment – not an open bill by time spent. That gives you predictability: you know what it costs before the work starts.

Yes – always. How you get it depends on the process:

• With Move On: You get a quote/order to sign right after the inspection is done – with the tasks listed and priced. So you know the price on the spot.
• With an ordinary move-out: All costs are calculated and sent as an invoice with the tasks listed and priced.

If anything is unclear, you can always ask to have it explained.

Object in writing and explain why. If you can't agree, you can bring the matter before your local Rent Tribunal, which makes an impartial decision. You keep all your rights, regardless of the landlord using heimhub.

After move-out, a final settlement is made in which any refurbishment and amounts owed are offset against the deposit. The remainder is paid out to you. With an ordinary settlement this can take a while, while the final statement is prepared.

Quick Pay is an option to get your deposit paid out quickly – instead of waiting for the ordinary, slower move-out settlement. It is a voluntary service you can choose via the Move On offer.

It is a handling fee of 2.5% of the deposit for getting the deposit paid out quickly instead of waiting for the ordinary settlement. Because it is a percentage of the amount – and not a transfer cost – it does not depend on which bank or account is used.

Example: 2.5% of a deposit of DKK 13,576 is about DKK 339.

No. We charge nothing for the bank transfer itself, and there is no bank cost being passed on. The fee pays for getting the deposit quickly – it is a service, not a transfer fee.

No – and you don't need to. Since the fee is not a transfer cost, the choice of account, bank or currency makes no difference. If you want to avoid the fee entirely, simply choose the ordinary payout without Quick Pay.

heimhub charges nothing for the transfer itself. But if your payout goes to a foreign bank or to another country, the foreign/receiving bank may charge fees for the international transfer.

Any such costs that a foreign bank imposes on transfers to other countries are paid by you as the tenant and are deducted from the payout. This is not a fee from heimhub, but the bank's own cost for a cross-border transfer.

If you accept the Move On offer, you get a 12% discount on your refurbishment. The discount and Quick Pay are two parts of the same package that go together – you cannot take the discount without Quick Pay or vice versa. For most tenants the discount in kroner is larger than the Quick Pay fee, so overall you come out ahead, not behind.

No. It is the whole Move On offer that is voluntary – it is not in your tenancy agreement and appears only in the offer, which you are free to accept or decline. If you do opt in, the discount and Quick Pay go together as one package.

Then simply decline the Move On offer. Your deposit is paid out via the ordinary settlement with no fee – but then without the 12% discount, which is part of the same package.

The start-up fee is a fixed flat-rate item of DKK 1,000 excl. VAT (DKK 1,250 incl. VAT) tied to carrying out the individual move-out process. It covers the necessary and unavoidable operating costs that arise in any refurbishment and cleaning task – regardless of the task's actual size or the number of items on the settlement. The fee is charged only once per move-out.

The start-up fee is not a profit item, and it does not replace the individual line items on the settlement – it covers costs that are not already included in them.

It covers the actual operating and logistics costs of carrying out the task – costs that are not included in the other lines of the settlement:

• Transport and logistics: driving to and from the home for tradespeople, cleaning staff and equipment, fuel and vehicle running costs, and the transport of tools, paint and equipment.
• Waste handling: removal of waste from the task (covering plastic, paint residue, used cloths, etc.), disposal fees at the recycling centre, and time for sorting under the waste rules.
• Chemical and paint packaging: disposal of empty paint tins, cleaning-chemical residue and other chemical packaging under the rules for hazardous waste.
• Consumables: covering material (plastic, paper, tape), cloths, sponges, brushes, cleaning agents, sandpaper, filler and other small items used during the task.
• Coordination and preparation: preparing and handing out equipment, and coordinating between inspector, tradesperson and cleaning staff.

For three reasons – all of which serve transparency:

• Transparency: A fixed, separate item makes clear which costs belong to carrying out the process itself – instead of hiding them inside the individual lines.
• Uniformity and predictability: These costs arise at roughly the same size at every move-out, regardless of the task's scope. A fixed amount reflects that better than a fluctuating split.
• No double-charging: By gathering them in one item, it is ensured that they are not also hidden in the other lines.

No. The individual refurbishment and cleaning lines cover only materials/spare parts and the handling of the specific task (identification, purchase, fitting, removal). None of the costs the start-up fee covers – transport, waste, consumables, etc. – are included in those lines. So there is no risk of double-charging.

The amount is set on the basis of the actual costs heimhub incurs in carrying out a move-out process, and is within the ordinary industry level for comparable flat-rate costs. Because the fee is fixed, it does not hit tenants with small tasks harder than those with large ones – the underlying costs of transport, waste and consumables arise to the same extent regardless of the task's size.

Only once per move-out. It is a single flat-rate item for the whole process – not something added on for each individual task or line.

No – they are two entirely different things:

• The start-up fee (DKK 1,000 excl. VAT) is a fixed operating item within the refurbishment settlement at move-out.
• The Quick Pay fee (2.5% of the deposit) is a voluntary fee you only pay if you choose fast payout of your deposit via the Move On offer.

• The landlord pays for move-in and move-out inspections; they cannot be pushed onto you.
• You are liable only for your own refurbishment – not for normal wear and tear.
• You have a right to the reports and to an itemised bill.
• Everything at heimhub beyond your obligation (Move On, Quick Pay) is voluntary.
• You can always object and go to the Rent Tribunal.

Yes. Object in writing to the landlord and explain what you disagree with. Keep all correspondence. If you can't agree, the matter can be brought before the Rent Tribunal.

The Rent Tribunal (Huslejenævnet) is an impartial body in your municipality that decides disputes between tenant and landlord – e.g. about refurbishment or the final settlement. There is a small fee to bring a case, and the tribunal's decision is binding unless appealed. Your municipality can point you to the right tribunal.

The Rent Act itself can be read at retsinformation.dk. You can also get impartial guidance from your local Rent Tribunal or a tenants' association. The rules on move-in and move-out inspections and standard refurbishment are the ones relevant to most of this.

Write to us at [email protected]. If you've received a Move On link, please give your MO reference, so we can quickly find your case. We're happy to explain how an assessment was made and to help break a bill down.